Most financial advisors we work with do not need a formalized procurement process, or even a rigorous RFI/RFP process. However, we do see a need for a bit more planning when it comes to maximizing the potential of resource ecosystem utilization. Most of the issues and opportunities we are attempting to provide solutions for are not new, but nonetheless a point in time implementation approach is usually taken. Pulling a proven resource off the shelf when needed will help advisors more effectively manage the issues and opportunities that arise.
Building a strong resource ecosystem allows you to be more proactive and anticipatory of your clients needs. Red Rock Strategic Partners specializes in helping financial institutions build more effective CX models that lead to better outcomes.